Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What do I get from Delivery Protection?
Loss:
United States domestic packages that remain undelivered 30 days after order fulfillment (i.e., the date the merchant ships the order) are considered lost. For international packages, the timeframe is 60 days. Lost packages will be compensated based on the actual value of the item(s) paid.
Damage:
Delivery Protection covers damages to items that render them unusable, such as items that are broken, shattered, bent (if not intended to bend), or crushed. However, it does not cover cosmetic damage (e.g., scratches, dents), manufacturing defects, packaging mistakes, or unsealed items. Damaged item(s) will be compensated up to the actual value paid.
Note:
The total compensation for a single cover is limited to the actual value paid for the item(s).
What products are excluded from Delivery Protection?
The Delivery Protection does not apply to the following categories:
• Automobiles and motorcycles
• Jewellery valued over $1,500
• Boats and yachts
• Live animals
• Cash
• Lumber
• Ceramic, marble, or granite tiles, slabs, countertops, or statues
• Negotiable papers
• Cigarettes and other tobacco products
• Perishable goods
• Raw cotton
• Pharmaceutical drugs
• Fine art valued over $10,000 per piece
• Precious stones and metals
• Flowers
• Scrap metal, steel, and steel products; automotive engines; general used automotive items made of metal
• Glass windows, plate glass, and similar products
• Securities
How Do I Purchase Delivery Protection?
Deliver Assure Delivery Protection is available as an option on the shopping cart or checkout page. Simply select the option to include it, and the protection fee will be added to your total order payment.
How Delivery Protection Resolves Your Shipping Issues:
1.The shopper places an order with the merchant, opting into Delivery Protection.
2.After purchase, the shopper receives an email with their Delivery Protection details and instructions on how to report any issues.
3.If the package is lost or damaged, the shopper can report the issue through the Resolution Center.
4.Deliver Assure evaluates the claim based on policy rules and guidelines to determine if the issue qualifies for compensation.
5.If the claim is approved, the shopper will receive a refund via direct transfer, credit card or PayPal. If the claim is denied, the shopper will be notified by email with the reason for the denial.
When reporting an issue, please keep the following conditions in mind:
• Lost packages (marked “not delivered” by the carrier) must be reported within 30 days from the order date.
• Damaged packages (marked as “delivered” by the carrier) must be reported within 7 days of the delivery date.
• All issues, regardless of type, must be reported within 30 days of the order date.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!